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Call us now:0040 725 805 220 (Monday - Friday 9:00 AM - 5:00 PM)

Technical Support

Technical Support for our Log Cabins, Log Homes, Garden Offices and Other Timber Structures

Aftersales Service

In order to support you and your customers, we offer a full after sales customer support service. This will allow you to concentrate on sales and not worry about any issues a customer might have.

Inside each package your customers will find:

  • Help Line Number: 0203 086 8602
  • Live Chat Support- there’s a live chat button on the bottom, right-hand corner of our website pages.
  • Ticket Support Page

What sort of help is available?

  • Delivery Department
    We book the delivery day with your customer
    We provide an estimated time of arrival
  • Technical Support
    We will assist customers over the phone and help them to install our products and accessories as much as possible. However, they will be required to have some basic DIY experience before they can start to assemble any of our products.
  • Spare parts
    We will assist your customer over the whole process in case they require any spare parts

Please note: We do not disclose any details to your customers regarding your account with us or the prices we charge you or you charge them. We ONLY provide support for our products.

Our customer support opening hours are:
Monday – Friday
 8:00 AM – 8:00 PM
Saturday 10:00 AM – 12:00 PM