When choosing a dropshipper for log cabins or garden buildings, it’s absolutely crucial that they provide you with a high quality drop ship delivery service. If they don’t, you could be putting your entire business in jeopardy. In this article we’re going to be looking at the different delivery services retailers need from a good dropshipper and why you need them.
Why quick deliveries are key
When a customer buys a product, especially something they have paid a lot of money for, like a log cabin, they don’t want to have to wait a long time for it to be delivered. There are two main reasons for this. Firstly, some customers get suspicious if you ask them to pay for a product which they have to wait for a long time for; and, secondly, if they can get something similar, but much quicker, from another retailer, chances are they will.
You need, therefore, a retailer with the ability to deliver quickly. Here at Timber World, for example, we deliver all out standard models within one week. For non-standard and bespoke models, which have a longer delivery time, we remove any suspicion by only asking for a deposit at time of purchase and the rest to be paid just prior to delivery, making the customer feel much more confident about the delivery we carry out on our retailer’s behalf.
There’s nothing worse than an unreliable delivery service for generating customer complaints and getting your business bad reviews and a poor reputation. When using a dropshipper this can be complicated because if they have a poor delivery service, it’s your business which will suffer.
A good dropshipper will deliver on time, to the right address, and the product will reach the customer complete and undamaged. Here at Timber World we pride ourselves on our reliability. All our components are bar coded so that no log cabin can leave our premises incomplete, they are checked before they leave and we schedule our own deliveries using modern, purpose built vehicles that can provide easy drop offs. We make sure we have made contact with your customer beforehand; so that someone is home when we arrive and that there is provision to get the product to exactly where it needs to be installed.
There are quite a few dropshippers who only deliver to certain parts of the UK. This can be awkward if you are selling online and can get orders from any location which you need to fulfil. Failure to be able to offer these locations for your products means you are potentially losing out on lucrative sales. Ideally, you need a dropshipper who can deliver throughout the UK. At Timber World this is exactly what we do.
Log cabins, garden offices and other timber buildings are large and heavy products to transport. They require large, purpose built vehicles, with integrated cranes, to carry and drop the products off. Buying the vehicles, paying for drivers and fuel as well as covering overheads like insurance, road tax and servicing means the cost of transporting a log cabin can be expensive. Some dropshipping companies will not only try to charge the full amount to cover their delivery services, but will also try to make a profit on top. This can be the one factor that loses you the deal when selling a log cabin.
At Timber World we have an entirely different approach. Firstly, we don’t try to make a profit on delivery; we don’t even pass on the full amount. We do charge, but we think it’s a very reasonable amount to pay. However, only our retailers know what we charge for deliveries. As a retailer, you have the option to hide the delivery cost completely, by charging a little extra for the log cabin and offering free delivery. The choice is yours.
Unbranded drop ship delivery
Many retailers choose to create their own brand and want products which are unbranded to sell. A good dropshipper will not only allow this to happen with their products, but they will help their retailers to do this. When it comes to delivery, the last thing you want is for your branded log cabin to turn up with different branded name on the pallet and with different branding on the paperwork. It gives your customers a very bad impression of your company when it happens.
If you become a retailer of Timber World log cabins and garden buildings, you can be sure that all our products are white label; there’ll be no branding to confuse your customers.
As a retailer, you’re the expert at selling log cabins and not an expert in their construction and installation. As you use a dropshipper, the chances are that you will not have actually seen one of the cabins you have sold. It can be extremely problematic, therefore, if a customer needs to contact you about a specific question or has a problem.
A good dropshipper won’t just take care of the delivery, they’ll also support you by providing your customers with a helpful aftersales service; offering them the expert advice, whilst letting you concentrate on sales. Here at Timber World, we offer a first class customer service on your behalf and if you customer needs it we can even arrange for their cabin to be installed for them.